Refund Policy – Crafting Memories UAE

At Crafting Memories UAE, we value customer satisfaction and strive to provide high-quality personalized gifts and event crafts. Please review our refund policy carefully before placing your order.

Refund Eligibility

• Customers are eligible for a 100% refund if the refund request is made more than 30 days after receiving the order.

• No cancellations or refunds will be accepted within 30 days from the date of order placement, as all our products are customized and crafted based on customer specifications.

How to Request a Refund

• To request a refund, customers must provide proof of purchase (order confirmation or receipt) and submit a formal request via our official customer support channels.

• Refund requests will be processed within 5-10 business days upon approval.

Non-Refundable Situations

• Orders placed within 30 days from the purchase date are final and non-refundable.

• Refunds will not be issued for personalized items with incorrect details provided by the customer at the time of ordering.

For any concerns, please contact us at Whatsapp # 050 599 2041 or email us at craftingmemories@jetlinerexpress.com